This is a non-exempt, benefited position that involves working at public service desks providing all of the library services related to lending library materials and information queries, as well as performing off-desk tasks. Evening and weekend work is required. Work is supervised by the Public Services Supervisor and Public Services Assistant Supervisor.
Examples of Duties
Essential Job Functions
• Provide courteous and efficient customer service at the information circulation desks: Checkout library materials, register patrons, handle routine questions, locate materials and directional assistance
• Accurately communicate library policies and procedures to the public
• Computer data entry and database maintenance through the library automation system, as well as regular review/processing of system reports
• Answer telephone calls from public or route appropriately
• Support curbside services by submitting requests, scheduling appointments, and fulfilling orders
• Collect fines and fees, accurately key such transactions into a cash register
• Assist in providing interlibrary loan services
• Monitor security gates
• Check shelves for missing, partial, and claims returned materials, etc.
• Assist with billing processes, including preparing bills and overdues for mailing, distributing intra-office mail
• Retrieve materials on reserve for patrons or other libraries and route them accordingly
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required
• Serves as Notary Public and provides this service upon request
Other Job Functions
• Contribute to collection development under direction of Public Services Supervisor
• Prepare displays, promote library services
Typical Qualifications
• Knowledge of general library services and practices
• Good organizational skills, ability to sort materials in alphabetical and numerical order
• Tactful and courteous communication skills
• Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email
• Ability to learn library's procedures and circulation software, adapt to changes
• Ability to work in a fast-paced environment
• Ability to work as a team member, maintaining effective relationships with co-workers
• Ability to stand and walk for several hours at a time
• Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting
• Ability to read fine print (font sizes of 8 or larger)
Competencies
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility